OUR VISION

The Concept

  • Performance driven company
  • Comprehensive accountability
  • Focused by design

The Opportunity

  • Intelligent analytics
  • Custom collection strategies
  • Uninhibited communication

The Results

  • Consistent & sustainable performance
  • Improved cost efficiencies
  • Long term partnerships
  • Increased customer satisfaction 

Our Technology

Collection Platform:

To support our collection efforts, Delta Outsource Group, Inc. utilizes Latitude Collection Software. Latitude is a powerful collection system built using the latest Microsoft®. NET development and SQL Database technologies. Latitude is designed specifically for the collection industry and Latitude Product Suite contains standard features that other software companies sell as individual modules or as add-ons. A few of the many features of Latitude include:

  • Web based client access
  • Data Encrypted and Segregated
  • Workflow Engine
  • Document Imaging
  • Comprehensive Analytics
  • Secure co-Location of Data

Data Security:

Security of data is paramount and all of our data resides in a fortified data center which maintains the following certifications and regulatory demands including: 

  • SSAE 16( Formerly, SAS 70)
  • ISO 27001 (formerly ISO 17799)
  • CyberTrust
  • Payment Card Industry (PCI) Data Security Standard (DSS)
  • Sarbanes-Oxley (SOX)
  • Gramm-Leach-Billey (GLBA)

Telephony:

Delta Outsource Group, Inc. utilizes Voice over Internet Protocol (VoIP) technology for its Unified IP Communications.  VoIP technology allows Delta Outsource Group, Inc. to streamline telecommunications while reducing the total cost of ownership.  VoIP technology integrates business communications into a single infrastructure and provides increased productivity, flexibility and lower costs.  VoIP technology also provides Delta Outsource Group, Inc.  with 100% call recording capabilities. 

Dialer Capabilities:

Delta Outsource Group, Inc. utilizes a hosted predictive dialer platform.  The predictive pacing on the dialer maximizes agent talk time, increases contact channels for all portfolios, and the web-based management improves each dialer campaigns’ effectiveness.  

Predictive Dialing Platform features:

  • Outbound, Inbound and Blended Telephony
  • Predictive, Power, Preview and Manual Dialing Options
  • VoIP and Analog Telecommunication Options
  • Multiple ACD and IVR Features
  • Compliance Management
  • Quality Assurance
  • Reporting